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Fixed Term Support

Maintain peak performance of your IT systems with a comprehensive fixed term support Agreement. Business continuity and financial stability in today’s business environment is significantly dependent on reliable and efficient IT systems and infrastructure.

Monitor your IT’s performance, minimise disruption and gain peace of mind with a monthly support package from Ghost that combines regular maintenance, professional IT expertise and friendly, unlimited remote support.

To help find the right plan for you, take advantage of our comprehensive on-site audit where we assess your business priorities and review your current IT set up. We also take this opportunity to meet with your staff and document all your key information that will help assist the support process when called upon.

As with all Ghost’s services, our SLA’s are scalable and no lengthy contracts to tie you in, so you can alter the level of support when the demands of your business needs it.

 

Bronze Support
Bronze Support

BRONZE SUPPORT

Our most cost-effective support plan, the Bronze package, provides unlimited remote support during business working hours of 09:00 and 18:00, including guaranteed response times.

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Silver Support Level
Silver Support Level

SILVER SUPPORT

Particularly suited for businesses with longer operational hours, our Silver package offers extended weekday and Saturday support plan ideal for many different organisations.

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Gold Support Level
Gold Support Level

GOLD SUPPORT

Fast response times and complete coverage 7 days a week including bank holidays, the Gold Service Level Agreement (SLA) is our most comprehensive support plan.

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See why we’re different to other IT companies

At Ghost, we take a holistic approach to IT support – in fact, we aim to be a one-stop shop for all aspects of business-to business IT.

We will source and supply computers and any kind of IT equipment your company needs, we install them, we maintain and monitor, and we advise and educate you as the service user in how to get the best out of your systems. Ghost offers a whole range of hosted services that can be tailored to your particular business.

Our expertise all comes with friendly personal service, helpful, reliable staff and highly competitive rates which won’t wreck your budget. You are in the driving seat – or the swivel chair – here: we listen, we think in 3D, we avoid jargon – and ultimately we cover as many of your requirements as you want.

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