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Bronze Plan

Our most cost-effective support plan, the Bronze package, provides unlimited remote support during business working hours of 0900 and 1800.

With a guaranteed response time of 3 hours and an escalation policy for business critical issues, you can rely on us to put things right when you need it.

Over 90% of issues can be resolved remotely but should a resolution require an on-site visit by one of our professionals, as an SLA customer, you benefit from a reduction in our on-site rates. See Pay As You Go (PAYG) support for more information.

Ghost’s comprehensive Service Level Agreement offers multiple benefits including:

  • Guaranteed response times.
  • Unlimited remote support during office hours for all plans and select out of hours support for complete peace of mind.
  • Proactive support
    minimises the risk of downtime and associated cost to put this right.
  • Regular reviews
    to align support and infrastructure with the needs of your business, making sure you are robust.
  • Continuous support
    no lapses during peak holiday times.
  • Discounts on Ghost’s full range of services.
  • Flexible plans
    scale up or down according to the demands of your business.

Features

Enjoy the benefits of the Bronze SLA plan from Ghost Services:

  • Guaranteed response time
    Enjoy a 3 hour response time with the bronze plan.
  • Unlimited telephone support
    Our remote support is uncapped during the hours of 0900 and 1800 so it doesn’t matter how trivial the issue, we are there to help.
  • Guaranteed response time
    Enjoy a 3 hour response time with the bronze plan.
  • Regular on site reviews
    annual review of your IT infrastructure and support plan to ensure support compatibility and early identification of hardware issues.
  • Optimal security
    vital security updates will be performed regularly to fix vulnerabilities, helping to strengthen your internet security, network security, and endpoint security.

See why we’re different to other IT companies

At Ghost, we take a holistic approach to IT support – in fact, we aim to be a one-stop shop for all aspects of business-to business IT.

We will source and supply computers and any kind of IT equipment your company needs, we install them, we maintain and monitor, and we advise and educate you as the service user in how to get the best out of your systems. Ghost offers a whole range of hosted services that can be tailored to your particular business.

Our expertise all comes with friendly personal service, helpful, reliable staff and highly competitive rates which won’t wreck your budget. You are in the driving seat – or the swivel chair – here: we listen, we think in 3D, we avoid jargon – and ultimately we cover as many of your requirements as you want.

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