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Gold Plan

Fast response times and complete coverage 7 days a week including bank holidays, the Gold Service Level Agreement (SLA) is our most comprehensive support plan.

Ghost’s comprehensive Service Level Agreement offers multiple benefits including:

  • Guaranteed response times.
  • Unlimited remote support during office hours for all plans and select out of hours support for complete peace of mind.
  • Proactive support
    minimises the risk of downtime and associated cost to put this right.
  • Regular reviews
    to align support and infrastructure with the needs of your business, making sure you are robust.
  • Continuous support
    no lapses during peak holiday times.
  • Discounts on Ghost’s full range of services.
  • Flexible plans
    scale up or down according to the demands of your business.

Features

Enjoy many benefits of the Gold SLA plan from Ghost Services, including:

  • Guaranteed response time
    Enjoy a 30 minute response time or customise to suit your needs.
  • Extended weekday, weekend and bank holiday support
    unlimited remote support between the hours of 0900 and 2000, 7 days a week, 365 days a year.
  • Up to 6 hours of on-site support.
  • Server & workstation health monitoring
    proactive monitoring to identify issues before they become problematic.
  • Quarterly on-site review
    IT infrastructure review to ensure support package compatibility and early identification of hardware issues.
  • Continuous security
    vital security updates will be performed regularly to fix vulnerabilities, helping to strengthen your internet security, network security, and endpoint security.
  • Disaster recovery management
    efficient recovery of your business critical data in the event of an unforeseen disaster.
  • Dedicated account manager
    a single point of contact for all your IT requirements.

Request an IT Support quote for your company

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