Fast response times and complete coverage 7 days a week including bank holidays, the Gold Service Level Agreement (SLA) is our most comprehensive support plan.
Ghost’s comprehensive Service Level Agreement offers multiple benefits including:
- Guaranteed response times.
- Unlimited remote support during office hours for all plans and select out of hours support for complete peace of mind.
- Proactive support
minimises the risk of downtime and associated cost to put this right.
- Regular reviews
to align support and infrastructure with the needs of your business, making sure you are robust.
- Continuous support
no lapses during peak holiday times.
- Discounts on Ghost’s full range of services.
- Flexible plans
scale up or down according to the demands of your business.
Enjoy many benefits of the Gold SLA plan from Ghost Services, including:
- Guaranteed response time
Enjoy a 30 minute response time or customise to suit your needs.
- Extended weekday, weekend and bank holiday support
unlimited remote support between the hours of 0900 and 2000, 7 days a week, 365 days a year.
- Up to 6 hours of on-site support.
- Server & workstation health monitoring
proactive monitoring to identify issues before they become problematic.
- Quarterly on-site review
IT infrastructure review to ensure support package compatibility and early identification of hardware issues.
- Continuous security
vital security updates will be performed regularly to fix vulnerabilities, helping to strengthen your internet security, network security, and endpoint security.
- Disaster recovery management
efficient recovery of your business critical data in the event of an unforeseen disaster.
- Dedicated account manager
a single point of contact for all your IT requirements.