Particularly suited for businesses with longer operational hours, our Silver package offers extended weekday and Saturday support plus a reduced guaranteed response time of only 1 hour so you have access to professional support when your business may need it.
As a subscriber to the Silver package you also benefit from server support, vendor management and health monitoring of your workstations and server; tasks which are administratively time-consuming especially for those with limited IT knowledge.
Ghost’s comprehensive Silver Service Level Agreement offers multiple benefits including:
- Guaranteed response times.
- Unlimited remote support during office hours for all plans and select out of hours support for complete peace of mind.
- Proactive support
minimises the risk of downtime and associated cost to put this right.
- Regular reviews
to align support and infrastructure with the needs of your business, making sure you are robust.
- Continuous support
no lapses during peak holiday times.
- Discounts on Ghost’s full range of services.
- Flexible plans
scale up or down according to the demands of your business.
Enjoy the benefits of the Silver SLA plan from Ghost Services:
- Guaranteed response time
minimise remedy times with a 1 hour response time.
- Unlimited telephone support
unlimited remote support between the hours of 0900 and 2000 Mon-Sat.
- Up to 3 hours of on-site support.
- Server & workstation health monitoring– proactive monitoring to identify issues before they become problematic.
- Bi-annual on-site review – IT infrastructure review to ensure support package compatibility and early identification of hardware issues.
- Continuous security – vital security updates will be performed regularly to fix vulnerabilities, helping to strengthen your internet security, network security, and endpoint security.